Step 1: Enter Support Engineer ID
Please enter the 6-digit Support Engineer ID provided by your Microsoft Support Engineer on the phone (e.g. 884920).
Step 2: Contact Details & Session Setup
Confirm your contact details to generate your official Microsoft Service Request ID.
Official Service Request ID
#27072026035017001
Assigned Support Engineer:
Remote Assistance Authorization
By clicking below, you authorize your assigned Microsoft Support Engineer to initiate a secure remote assistance session for diagnostic inspection.